Effective Date: September 17, 2026
Metro Hub Ltd. ("Metro Hub", "we", "us", or "our") is a company based in Trinidad and Tobago. We operate the Metro Hub rideshare platform, including our mobile applications, websites, and related services (collectively, the "Metro Hub Platform").
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the Metro Hub Platform as a rider, driver, driver applicant, or other user.
By using the Metro Hub Platform, you acknowledge the practices described in this Privacy Policy.
We collect information that you provide to us, information generated when you use the Metro Hub Platform, information from your device, and, where applicable, information received from third parties.
When you create a Metro Hub account, we may collect information such as:
Full name;
Email address;
Telephone/mobile number;
Account login or authentication information;
Profile photograph, if you choose to provide one;
Payment and billing information;
Saved addresses or other profile information you choose to provide; and
Other information necessary to provide our services.
If you apply to become a Metro Hub driver, we may collect information necessary to assess your eligibility and operate the driver service, including:
Full name;
Email address;
Telephone/mobile number;
Date of birth;
Residential or mailing address;
Profile photograph;
Government-issued identification;
Driver's licence information;
Vehicle information;
Vehicle registration information;
Insurance information;
Driver permit, licence, or other regulatory information where required;
Payment or banking information necessary to pay you;
Tax-related information where required; and
Information required for driver verification, safety, background checks, or regulatory compliance.
We may request additional information where reasonably necessary to verify your identity, eligibility, vehicle, insurance, or compliance with applicable requirements.
When you rate a rider or driver or submit feedback, we collect the information contained in your rating, review, report, or feedback.
When you contact Metro Hub, or when we communicate with you, we may collect the information you provide, including messages, reports, photographs, documents, attachments, and other content you submit.
Location information is an essential part of a rideshare service.
Depending on your role, device settings, and permissions, Metro Hub may collect precise location information, including GPS and other location information.
For riders, location information may be used to:
Determine or confirm your pickup location;
Connect you with an available driver;
Display the location of your driver;
Track the progress of your trip;
Provide navigation and estimated arrival information;
Calculate or confirm trip information; and
Support safety, security, customer service, and incident investigations.
For drivers, location information may be used while you are available to accept rides and while providing rides to:
Match you with riders;
Display your location to relevant riders;
Track the progress of trips;
Support navigation and routing;
Calculate trip information;
Support safety and security;
Investigate reported incidents; and
Detect and prevent fraud or misuse.
If the Metro Hub application uses location information while operating in the background, we will request the applicable device permission and provide the disclosures required by the applicable platform.
You may control location permissions through your device settings. However, disabling location permissions may prevent Metro Hub from providing certain rideshare functions.
We may collect information about your use of the Metro Hub Platform, including:
Date and time of rides;
Pickup and drop-off locations;
Destination and stops;
Route and distance;
Trip duration;
Fare and payment information;
Promotional or referral codes;
Ratings and feedback;
Driver and rider interactions;
App features you use; and
Other information necessary to operate and improve the Metro Hub Platform.
We may collect information about the device you use to access Metro Hub, including, where applicable:
Device model;
Operating system and version;
IP address;
Mobile carrier;
Device manufacturer;
Browser information;
Language and regional settings;
Device identifiers;
Push notification tokens;
Advertising identifiers, where applicable and permitted; and
Technical information concerning the operation, performance, and security of the application.
For drivers, we may also collect certain sensor or technical information, such as speed, direction, acceleration, deceleration, or other information where necessary for safety, trip operations, fraud prevention, or service functionality.
Metro Hub may provide communication features that allow riders and drivers to communicate for purposes related to a ride.
Where technically available, we may use third-party communication providers to facilitate telephone calls or messages without revealing the parties' personal telephone numbers to one another.
We may collect information associated with these communications, such as the participants, date and time, and other information necessary to provide, secure, or investigate the communication service.
If calls are recorded or monitored for safety, quality, or security purposes, we will provide an appropriate notice before recording where required by applicable law.
If you choose to use a Metro Hub feature that requires access to your contacts, such as adding emergency or SOS contacts, Metro Hub may request permission to access the relevant contacts on your device.
We will use contact information for the purpose for which you provide or authorize it, such as enabling emergency or SOS contact functionality.
You should only provide contact information for individuals where you have the appropriate permission or lawful basis to do so.
You can manage contact permissions through your device settings.
Metro Hub and our service providers may use cookies, software development kits (SDKs), analytics tools, pixels, logs, and similar technologies to:
Operate and secure our services;
Remember preferences;
Understand how users interact with our Platform;
Diagnose technical problems;
Measure application and website performance;
Improve our services;
Detect and prevent fraud; and
Understand the effectiveness of communications or promotions, where applicable.
If our website uses cookies, you may be able to control certain cookie settings through your browser.
We may receive information from third parties when necessary to provide or protect the Metro Hub Platform.
Depending on the services you use, these sources may include:
Identity or driver verification providers;
Background-check or screening providers;
Insurance providers;
Payment processors and financial service providers;
Fraud prevention and security providers;
Analytics providers;
Marketing or communications providers;
Government or regulatory authorities;
Business or corporate customers; and
Other service providers you authorize us to work with.
Third-party information may include information necessary for identity verification, payment processing, fraud prevention, insurance, driver eligibility, safety, promotions, or other services you request.
We use personal information for purposes including:
We may use your information to:
Create and maintain your account;
Verify your identity;
Match riders and drivers;
Request, accept, and provide rides;
Determine and process fares;
Process payments;
Track rides and provide trip information;
Provide navigation and routing;
Facilitate communications between riders and drivers;
Provide customer support;
Process ratings and feedback; and
Provide other features you request.
We may use information to:
Authenticate users;
Verify drivers and vehicles;
Promote safe use of the Platform;
Investigate accidents, incidents, complaints, and safety reports;
Detect and prevent fraud;
Detect misuse or unauthorized access;
Protect riders, drivers, employees, and the public; and
Suspend or remove accounts where reasonably necessary to protect the Platform or its users.
We use information to investigate and respond to questions, complaints, technical problems, lost-property reports, safety reports, and other support requests.
We may use information for:
Research and analysis;
Testing;
Troubleshooting;
Developing new features and services;
Improving application performance;
Improving security;
Understanding how users interact with the Platform; and
Improving our business operations.
We may use your information to send service-related communications, including information about rides, account activity, safety, security, and important changes to the Platform.
Where permitted by applicable law, we may also send promotional communications. You may opt out of promotional communications as described below.
We may use and disclose information where reasonably necessary to:
Comply with applicable laws and regulations;
Respond to lawful requests from government or regulatory authorities;
Respond to court orders, subpoenas, warrants, or other legal processes;
Protect our legal rights;
Investigate suspected unlawful activity; or
Establish, exercise, or defend legal claims.
We do not sell your personal information.
We may share personal information when necessary to operate the Metro Hub Platform, provide requested services, protect users, or comply with legal obligations.
When a driver accepts a ride, we may provide the driver with information necessary to provide that ride, such as:
Rider name;
Rider profile photograph, where applicable;
Pickup location;
Destination or stops;
Relevant rider rating or safety information; and
Other information reasonably necessary for the ride.
When a driver accepts a ride, we may provide the rider with information necessary to identify and meet the driver, such as:
Driver name;
Driver profile photograph;
Driver rating;
Vehicle make and model;
Vehicle colour;
Vehicle registration/license plate information;
Driver's approximate or real-time location; and
Other information reasonably necessary for the ride.
We generally do not disclose your personal telephone number to another rider or driver merely because you are matched for a ride.
We may share personal information with companies and service providers that perform services on our behalf, including providers of:
Cloud hosting and infrastructure;
Payment processing;
Identity verification;
Driver screening;
Insurance-related services;
Fraud prevention;
Security;
Customer support;
Communications;
Analytics;
Application development and maintenance;
Mapping and navigation;
Data storage; and
Other services necessary to operate Metro Hub.
These providers may only receive information reasonably necessary to perform their services for us or as otherwise permitted by law.
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with applicable law;
Respond to a lawful government request;
Comply with a court order or legal process;
Protect the safety, rights, property, or security of Metro Hub, our users, or others;
Investigate fraud or unlawful activity;
Enforce our Terms of Service; or
Establish, exercise, or defend legal claims.
If Metro Hub is involved in a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
We may share information when you specifically request or authorize us to do so.
Payments made through Metro Hub may be processed by third-party payment processors.
Where payment information is processed by a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and terms.
Metro Hub may receive information about transactions, such as payment status, transaction amount, date, and other information necessary to reconcile and provide the service.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.
You are responsible for keeping your account credentials and device secure and should notify us promptly if you believe your account has been accessed without authorization.
We retain personal information for as long as reasonably necessary to:
Provide the Metro Hub Platform;
Maintain and administer your account;
Complete transactions;
Maintain business and financial records;
Protect the safety and security of users;
Detect and prevent fraud;
Resolve disputes;
Investigate incidents;
Comply with legal, regulatory, tax, insurance, or accounting requirements; or
Exercise or defend legal claims.
When personal information is no longer reasonably required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
Some information may need to be retained for a longer period where required by law or reasonably necessary for legitimate purposes such as fraud prevention, safety investigations, unresolved claims, or legal proceedings.
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your account and personal information;
Request information about how your personal information is used or shared;
Withdraw consent where processing is based on consent;
Object to or restrict certain processing where applicable; and
Make a complaint concerning our handling of personal information.
We may need to verify your identity before completing certain requests.
Your rights may be subject to legal exceptions or limitations.
You may request deletion of your Metro Hub account and associated personal information.
Where the Metro Hub application provides an account deletion function, you may initiate deletion through your account settings.
You may also contact us at:
When an account is deleted, we will delete or anonymize associated personal information unless we are required or permitted by law to retain particular information.
Information that must be retained for legal, regulatory, tax, accounting, safety, fraud-prevention, insurance, or dispute-resolution purposes may be retained for the applicable period.
Account deletion may prevent you from using Metro Hub services unless you create a new account.
You may opt out of promotional email communications by following the unsubscribe instructions included in the relevant communication.
We may continue to send non-promotional service communications that are necessary to operate your account or provide requested services, including ride confirmations, safety notices, security alerts, account notifications, and important service updates.
You may control push notifications through your device settings.
Disabling push notifications may affect certain Metro Hub features, such as ride-status updates, driver arrival notifications, safety notifications, or other important service communications.
You can manage location permissions through your device's operating-system settings.
If you disable location permissions, certain Metro Hub features may not function correctly, including ride matching, pickup location detection, driver tracking, navigation, and trip tracking.
Where background location is required for a particular feature, we will request the applicable permission and provide the required disclosure before requesting that permission.
The Metro Hub Platform may integrate with or contain links to third-party services, websites, applications, payment providers, mapping services, analytics services, or other third-party technologies.
Those third parties may have privacy policies that differ from this Privacy Policy.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
Metro Hub is not directed toward children.
We do not knowingly collect personal information from children where collection is prohibited by applicable law.
If we learn that we have collected personal information from a child in circumstances where we should not have done so, we will take reasonable steps to delete the information, subject to applicable legal requirements.
If you believe a child has provided personal information to Metro Hub inappropriately, please contact us at:
Metro Hub is based in Trinidad and Tobago. Depending on the service providers and technologies we use, your personal information may be stored or processed in Trinidad and Tobago or other countries where our service providers operate.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When we make material changes, we may provide notice through the Metro Hub Platform, our website, email, or another appropriate method.
The updated Privacy Policy will become effective on the date indicated at the beginning of the policy.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or Metro Hub's handling of personal information, please contact us:
Metro Hub Ltd.
Trinidad and Tobago
Email: support@metrohubapp.com
For privacy or data-deletion requests, please include sufficient information for us to identify your account and process your request securely.
Last Updated: September 17, 2026